Hey there, ipmadhu.
Thanks for turning to the Community about connecting your HSBC. I want to ensure you can successfully link your account to QBSE.
We haven’t had any similar issues like this so far, but let’s try a couple of troubleshooting steps to get this working.
To begin, use a different browser and trying Chrome's Incognito Mode. Private browsing blocks websites from restoring data and is a good place to start to see if the unusual behavior is caused by the cache.
Here's how:
- Click Ctrl+Shift+N on your keyboard for Google Chrome.
- Click Ctrl+Shift+P on your keyboard for Internet Explorer or Firefox.
- Hold down Command+Shift+N on your keyboard for Safari.
If you can add the account, let's clear the cache to boost the functionality of your browser and application as well. If you get the same result, you may also consider using other browsers like Chrome, Edge and Mozilla Firefox.
That should point you in the right direction. Keep me posted on how this goes after following these steps. I'll be right here to keep helping.
