Showing results for 
Search instead for 
Did you mean: 
Active Member

Connecting bank account

I am getting the following error message.  Anyone know what it means and why the word "retreive" is spelled wrong?


We could not connect to Intuit to retreive information about your bank. We will continue with the information we retreived last time, if it is available.

1 Comment
QuickBooks Team

Re: Connecting bank account

Hey there, Mcshannon12.


I've checked our records and didn't see any open investigations regarding this error. This can be a possible connection issue. 


I've got you an article with steps to resolve it (Follow solutions 1, 4, and 5): Troubleshoot Online Banking (Mac).


Once the error is fixed, you can now connect your bank account. Check this article for the steps: Set up and use Online Banking (Mac).


Feel free to get back to us if you need more help.