cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

Does anyone else have issues connecting their feed through NAB connect?

 
5 Comments
QuickBooks Team

Re: Does anyone else have issues connecting their feed through NAB connect?

I haven't seen any reported issues with the NAB Connect accounts, arwel6.

 

Are you getting an error code when connecting your bank to QBO? If so, you can refer to Step 3 in this article to fix specific online banking errors.

 

If there's no error, you might want to check the common reasons why banks won't connect to QBO. These are:

  • Interruption with the banking connection that Intuit uses to downloaded the transactions.
  • Issues with the bank.
  • New updates with your bank that needs to be completed.

I'd suggest logging in to your bank on the website first. If you're able to access it without issues, then proceed with manually updating your account in QBO.

 

Here's how:

  1. Click Banking on the left panel.
  2. From the Banking page, click the Update button in the upper right-hand corner.

Feel free to get back to me if you need more help. I'll be here to assist you further.

Active Member

Re: Does anyone else have issues connecting their feed through NAB connect?

Thank you for your reply, Sophie.

 

I've tried all of the things you suggested but nothing is working. My bank feed hasn't updated for nearly 3 days now.

 

It's so frustrating as there seems to be no reason for the problem. 

 

I've attached screenshots of what happens when I update the bank feedScreenshot (73).pngScreenshot (75).png

QuickBooks Team

Re: Does anyone else have issues connecting their feed through NAB connect?

Thanks for trying the steps given by my colleague @ SophiaAnnLarwel6.

 

You can also try downloading transactions from your bank's website into QuickBooks Online using our WebConnect feature. Please check this article for your reference: How to upload more than 90 days of bank transactions.

 

Keep me posted with the result. I wanna make sure your able to update your Bank Feeds.

Active Member

Re: Does anyone else have issues connecting their feed through NAB connect?

Hello,

 

No transactions are coming through at all now. I update teh connection, but it says there are no transactions to show, even though there are several transactions on my internet banking. 

 

This is incredibly frustrating!!

QuickBooks Team

Re: Does anyone else have issues connecting their feed through NAB connect?

Hi arwel6,

 

Thanks for updating us with the situation!

 

At this point, the best way to get this issue resolved for you would be to contact our support line by phone - our friendly agents will be able to have a look at your file from the back-end to troubleshoot this problem.

 

Our line is 1800 046 038 and we're open Mon-Fri 8:30am - 6:30pm (closed on ANZAC Day). 

 

Thanks,

 

Bonny