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Does anyone know why the Customer transactions for the current month aren't showing in the transaction list but reflect in the balance?

 
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QuickBooks Team

Re: Does anyone know why the Customer transactions for the current month aren't showing in the tr...

It's possible that the date is filtered, Donna14.

 

Let's go ahead and take it out. In the Transaction List tab, click the Clear filter/View all link to show all transactions. You can refer to my screenshot below. 

 

 

You can also view the transactions for the current month only. Here's how:

  1. Click the Filter button.
  2. Click the Date drop-down arrow, then choose This Month.
  3. Choose Apply

However, if the date is not filtered, this can be a possible web issue. Open QuickBooks Online using an incognito window. From there, check the customer's transaction list. If you can view the transactions, go back to your main browser, then clear the cache. Too much cache will affect the application/web's performance and behavior. Having said that, we need to clear them out.

 

Moreover, using a different browser can help fix issues like this (Google Chrome, Internet Explorer, or Mozilla Firefox). 

 

If in case you need more help, please get back to this thread.