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Facebook transactions importing incorrectly

Hi,

Does anyone have issues with Bank feed Facebook transactions importing incorrectly?

I'm getting double ups of transaction fees & Facebook transaction automatically entering the expense but also a debit amount minus the GST - which throws my balance out. Do you know how to fix it?? 

1 Comment
QuickBooks Team

Re: Facebook transactions importing incorrectly

Hello, Katebooks.

 

I checked my resources and found no similar issues reported from other users. There might be a bank rule setup in your QuickBooks that’s why the transactions are importing incorrectly. You can check this by following the steps below:

  1. Select Banking from the left panel. 
  2. Go to the Rules tab. 
  3. If there is a rule showing, you can click Edit and select Delete. 

Though, if the same issue continues, I’d recommend contacting our support team. They can launch an investigation to figure out the cause that’ll help you fix the issue. Here’s how to reach them:

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Provide a brief description about your concern. 
  4. Click Let’s talk.
  5. Select Get a callback. 

Please visit us again if you have other questions about QuickBooks.