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Community Explorer **

How to correct a banking deposit error?

I mistakenly chose 5 payments received and showed them as 1 deposit plus I showed it depositing on the wrong date. Also, some of the 5 payments received on the 1 deposit is from credit cards versus checks.


How do I undo the deposit so I can deposit separately? I'm concerned if I delete the deposit I'll lose the the transactions.



1 Comment
QuickBooks Team

Re: How to correct a banking deposit error?

Greetings, @assettrax.


Deleting your deposit doesn’t delete the payment you received. I can explain this further and help you from there.


When you receive a payment from a customer, it goes directly to your Undeposited Funds account, unless you choose the bank account for it. Thus, you can delete the deposit without deleting the actual payment.


You can follow these steps in deleting the deposit:

  1. Click on Banking from the menu bar.
  2. Click on Use Register.
  3. Select the bank account where the payments were deposited.
  4. Locate the deposit.
  5. Press Command + D on your keyboard.
  6. Select OK on the pop-up.

Then, you can follow the step below in depositing the payments separately:

  1. Click on Banking from the menu bar.
  2. Choose Make Deposits.
  3. Select the payment from the list.
  4. From the Make Deposits window, select the bank account where the payment would be deposited.
  5. Enter the date for the deposit.
  6. Click on OK.

Once done, you can perform the steps again for the other payments.


For further guidance, you can refer to this article about depositing payments: Deposit Customer Payments.


Always know that you can leave a comment below if you have any other questions or concerns. I’ll be here to help.