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Intuit app on my phone will not login. It keeps coming up "Unsupported Role." and that it'll be supported on a future update. Is this a Quickbooks issue or iphone issue?

 
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QuickBooks Team

Re: Intuit app on my phone will not login. It keeps coming up "Unsupported Role." and that it'll ...

Hello there, dustin3.

 

At this time, only the master admin and company admin users can access the QuickBooks Online mobile app. 

 

Our engineers are working their best to have this issue fixed as quickly as they can. As a workaround, I'd suggest accessing your QuickBooks Online using a browser on your mobile phone. 

 

Also, I'd suggest contacting our Customer Care team so you'll be listed as one of the affected users. You'll also receive updates about this issue via email.

 

  1. Go to Help (question mark icon).
  2. Click Contact us.
  3. Enter a brief description of your concern in the How can we help you? field and click Continue.
  4. Choose an option in reaching our support team.

I'd also make sure to keep you updated with this. Thanks for your patience.