Thanks for dropping by the Online Community, mikewilk.
Since this is your first question, so let me welcome you to the QuickBooks family. I can help ensure you can connect the credit cards smoothly.
Before proceeding, I need some information as to why the bank doesn’t have any information. Did you try to disconnect it?
While I wait for your reply, you'll have to contact the financial institution and check how they send the downloaded transactions. This is to ensure the credit cards are properly setup in QuickBooks.
If they download to only one account, you can connect the main one. If it’s to the individual accounts, link the sub-accounts.
Once you have the information handy, make sure to enter the credit card details in your account. Let me walk you through the step by step process.
To create a parent account:
To add a sub-account:
After following these steps, you can now reinstate the accounts' connection. For detailed instructions, follow the steps on this article: Connect and add bank and credit card accounts to QuickBooks Online.
There you go. The credit cards should now be connected in QuickBooks.
Let me know what the results are after following the resolution steps. I want to make sure this is taken care of.