I have multiple bank feed transactions that I need to match to one quickbooks transaction; however, when I select "match to existing transaction" from the action dropdown menu I cannot select both transactions. How can I do this?
Hello there, EmilyJane58.
Let's get this straightened out for you.
There are few possible reasons why you're unable to match transactions in QuickBooks Desktop. Among these are the following:
If you happen to be experiencing one of these scenarios, this article will definitely help you resolve each of those scenarios (scroll down to How QuickBooks handles the downloaded transactions): Add and match Bank Feed transactions.
In case you need help from a live support, feel free to contact our QuickBooks Desktop Support. They'll be able to guide you through the whole process.
Here's how you can contact our phone support:
If there's anything else I can help you with processing updating QuickBooks, just let me know. I'm always happy to help.