cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

New Transaction windows won't open. What to do? What causes this to happen? thanks in advance!

 
1 Comment
QuickBooks Team

Re: New Transaction windows won't open. What to do? What causes this to happen? thanks in advance!

We can do troubleshooting steps to get this resolve, simonlazar.

 

Sometimes, the buttons or links won't respond due to a browser-related issue. Let's try to use the private browser or incognito mode. This is a setting that prevents browsing history from being stored, which also helps us check for any errors. 

 

Here are the keyboard shortcuts:

  • Chrome: Ctrl Shift + N
  • Mozilla Firefox: Ctrl Shift P
  • Internet Explorer: Ctrl Shift P
  • Safari: Command Shift N

Then, go to https:\\qbo.intuit.com and log in to your QBO account. Try to click the New Transactions button to see if it opens up. If it works, we can go back to your regular browser and clear your its cache. This helps refresh the settings.

 

Aside from that, you can use a different browser such as Internet Explorer, Firefox, or Safari. Meanwhile, you can try to click the Plus (+) icon to create new transactions.

 

If you're still getting the same result, I'd recommend reaching out to our Phone Support Team. We will investigate this issue further.

 

Here's how you can reach out to us:

  1. Click Help located in the upper right-hand corner.
  2. Click the Contact us button located at the bottom of the Help window.  
  3. Enter a topic in the What can we help you with? box.
  4. Click Let's talk
  5. Click the Start a Chat or Get our phone number button.

For other questions or concerns, feel free to visit us again. Thank you.