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Reconciling QB Payment containing refund and payments, only allows me to assign expenses and will not allow me to assign refund plus payments making up the withdrawal?

QB Payments Daily Deposit was negative due to large refund and several small payments. Reconciling will not allow me to assign both payments and refund since it is a negative transaction. It only allows me to assign expenses/bills/checks. Help?
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Community Manager

Re: Reconciling QB Payment containing refund and payments, only allows me to assign expenses and ...

Hi mdugganasp,

 

QuickBooks reads the negative transaction as an expense. We can exclude this QuickBooks Payment and manually reconcile the transactions.

 

Here's how to exclude:

  1. Go to the Banking page.
  2. In the For Review tab, select the QuickBooks Payment.
  3. Click on Batch actions.
  4. Choose Exclude Selected.

To manually reconcile: 

  1. Go to Chart of Accounts.
  2. Click on the View register link for the bank account.
  3. Look for the transactions, and double click on the blank box next to the amount to show the letter "C".
  4. Then click on Save.

Let us know if you have any questions. We're here to help.