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Experienced Member

Stopped updating Bank of America credit card transactions since 1/21/19

Hi,

 

I see there is a known issue with AMEX since 1/21/19. I realized today that my business credit card transactions from Bank of America are not updating since 1/21/19. It works fine with checking account.

 

Are they the same issue?

3 Comments
QuickBooks Team

Re: Stopped updating Bank of America credit card transactions since 1/21/19

Hello xoundbox,

 

I reviewed our system and found out that we have an ongoing issue about Bank of America not bringing in transactions. Our engineers are working with your bank's technical support to fix this. I'd recommend contacting our QuickBooks Customer Care Team. They can add your profile to the list of affected users and keep you up to date about this.

 

I'd appreciate your patience as we work on this.

Experienced Member

Re: Stopped updating Bank of America credit card transactions since 1/21/19

Thank you for your reply. Yes, I asked to add me on the list.

Hope the issue resolves soon.

QuickBooks Team

Re: Stopped updating Bank of America credit card transactions since 1/21/19

We'd be glad to inform you that this issue has already been fixed by our engineers, xoundbox.

 

If the problem still exists, we'd recommend reaching out to our QuickBooks Customer Care Team. They can provide troubleshooting steps to get this working. Here's how you can contact them:

  1. Click the Help menu in the upper-right corner.
  2. Select Contact us and fill in the needed information.

Feel free to post again in Community you have other concerns.