Learn what to do if you don’t see your recently downloaded bank transactions in QuickBooks Online.
When you connect your online bank and credit card accounts, QuickBooks downloads new transactions automatically.
If you notice you’re not getting the latest transactions, here’s how to review your downloads. If you see a specific bank error message, use Step 3.
If downloads seem stuck, or you want the latest available transactions, do a manual download.
Feel free to keep working during the update. You’ll get a notification when the update finishes. The number of transactions in the blue account tile will increase if QuickBooks downloads new transactions.
QuickBooks Online downloads new American Express transactions 2 or 3 times a week instead of nightly. If you need them sooner, select Update to download the latest available transactions.
QuickBooks downloads American Express OPEN transactions every night. However, you can’t manually download new transactions. Select the blue tile for your American Express Open account in QuickBooks to start the download.
QuickBooks downloads the latest available transactions every night around 10 PM PT. For most banks, transactions are usually available for QuickBooks to download the day after they post to your bank's website. Some may take a little longer depending on your bank.
If downloads seem slow or stuck, the issue may be on the bank’s end. Sign in to your bank’s website to check.
First, get the URL from QuickBooks:
If you can sign in to your bank’s website, you’re halfway there.
If you updated anything on your bank’s website, like your account number, username, or password, update QuickBooks as well.
Some errors block QuickBooks from downloading new bank transactions. Follow the links to fix specific download errors:
If you've tried all of the solutions in this article and still need help, contact QuickBooks Online Support.
|Note: If you see the Report Issue option on your bank error, select it to notify us of the problem. We'll work on our end to fix the issue.|