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Experienced Member

Where did my funded eCheck go

It says it was funded on the 16th it's not in my account

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QuickBooks Team

Re: Where did my funded eCheck go

Hi there, Darrylk.

 

You can log in to your Merchant account and check the status of the transaction. Here's how:

  1. Log in to the Merchant Service Center account.
  2. Go to the Activity and Reports section and click Transactions
  3. Enter the date range for the transaction you are searching and click Search.

Please see this link for more information: View the status of a check submitted through QuickBooks and/or the Merchant Service Center.

 

You can also contact our QuickBooks Payments Department and let them trace the payment with you. They are open from Monday to Friday, 5 AM to 7 PM Pacific Time, and Saturday in between 6 AM to 4 PM Pacific Time. 

 

Please go to this link, then look for QuickBooks Payments to get their phone number: https://community.intuit.com/browse/payments-contact-us.

 

Visit us again in the Community if you have other questions.