We can try logging in to your bank's website, angela8.
We'll want to make sure that they are not experiencing technical problem or undergoing maintenance.
If everything's working well with the bank's website, let's perform a manual update in QuickBooks Online.
Another way to download the transactions is to use Webconnect file. You can refer to this article for more details: https://quickbooks.intuit.com/community/Help-Articles/How-to-upload-more-than-90-days-of-bank-transa....
If you have other questions, please let me know. I'm always here to help.