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Why can't I save my logo? It uploaded, but wouldn't let me save it.

 
2 Comments
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Re: Why can't I save my logo? It uploaded, but wouldn't let me save it.

hi @canonharper ,

What kind of notification did you get on screen? Have you try to resize your file and/or using different file extension (i.e JPG, BMP, PNG, others)?

QuickBooks Team

Re: Why can't I save my logo? It uploaded, but wouldn't let me save it.

Hi there, canonharper. 

 

Just want to share additional steps to resolve the issue when saving your logo. First, your logo must meet the following requirements before uploading it to QuickBooks Online:

  • Supported file types are .GIF, .BMP, .PNG, .JPG, .JPE, or .JPEG.
  • Your file should be smaller than 1 MB.
  • Have a bit depth (or colour depth) of 24-bits or less.
  • Use the standard RGB colour space (RGB).
  • The shape of the logo should also be square, instead of a rectangle.

Second, open the logo with Paint (or Preview on Mac) in case you're unable to upload the file. Then, re-save it as a .jpg file and rename it. Once saved, upload the logo one more time. 

 

Please add a reply below if you have follow-up questions.