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Experienced Member
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error message in Connect to Paypal App

I am getting the following error message trying to import my records in the Connect to Paypal App: 

 java.lang.NumberFormatException: For input string: "[removed]ecccda13435db2a51acdb3abb19c"

14 Comments
QuickBooks Team

Re: error message in Connect to Paypal App

Hey there, Warpig BBQ.

 

I'm here to ensure you'll be able to get rid of the error when importing records into the PayPal app.

 

To get rid of the error message when importing transactions, please make sure to follow the instructions below:

 

1. PayPal hasn't already been connected by another user.

2. That you are a master or company admin user in QuickBooks Online (only admins or accountants can connect the app).

3. The PayPal credentials are for a PayPal admin user (not only an authorized user).

 

If the steps above have been validated and you're still unable to fix the problem, please give us a call. Our Phone Support Team can further assist you using the required tool in a secure environment.

 

Please reach them through this link: Get help with QuickBooks Online

 

Please remember I'm here anytime you need help or if you have additional questions about QuickBooks Online. Wishing you all the best.

Experienced Member

Re: error message in Connect to Paypal App

Can you tell me how you resolved this? I'm having the same issue.

QuickBooks Team

Re: error message in Connect to Paypal App

Greetings, ringerce.

 

I'm here to share some update about the PayPal error message you encounter in QuickBooks Online.

 

We've received reports today about the Java error showing in the QuickBooks system when connecting the PayPal account. Our Product Development Team is already working to fix the issue as quickly as possible.

 

I want to make sure you'll be able to receive updates via Email about the Java error. Please give us a call so one of our support specialists will be able to add you to the Notification list.

 

Get help with QuickBooks Online

 

Once an update is released, I'll let you know through this thread. You can click the Reply option below if you have additional questions.

Active Member

Re: error message in Connect to Paypal App

can you add my email ([email address removed]) to the notification list? i am having this same issue and spent hours on the phone today trying to get it resolved

 

QuickBooks Team

Re: error message in Connect to Paypal App

Good to see you here, Icons and Ballers.

 

I appreciate you for reaching out to us about the error when connecting the PayPal account.

 

The email address you shared was removed to protect your information in this public space. Only our Phone Support Team has the ability to add users to the Notification list.

 

Since you've already called support, you'll need to call them back and provide the case number to the next representative. You can provide the investigation number 22450 to easily add you to the Notification list.

 

You can reach them through the contact information in this article: Get help with QuickBooks Online

 

I'm here anytime you have question with the PayPal error. Please let me know by clicking the Reply option below.

Experienced Member

Re: error message in Connect to Paypal App

I was not able to resolve it.  I hit the wrong button on the post and couldn’t unclick it.  I had to delete the account because I couldn’t get it to connect.

 

Established Member

Re: error message in Connect to Paypal App

Watching for update as well. I have been battling this issue for the past week. Somehow I have a second paypal (it's the same account) linked to quickbooks and it works fine. I tried to delete it, but it will not let me. 

The other issue is how paypal sends over the transactions. I have to go into each transaction manually and delete the "tax amount" line from each one because it does not show sales taxes collected in quickbooks. This is a PITA, but I finally got it down to a little over 200 before this happened.

QuickBooks Team

Re: error message in Connect to Paypal App

Hello there, Warpig BBQ.


Thanks for reaching out to us here in the Community. Let me help you get back on track with importing your Paypal transactions.


Since the account is already disconnected, you’ll need to connect it again to effectively manage your transactions. For the detailed instructions, check out this article: Connect to PayPal Guide.

 

If you receive the same error message, reach out to our Support team to add you to the list of affected users and receive email notifications as soon as they're available. The most up to date contact number can be found throught this link: Get help with QuickBooks Online.

 

I appreciate your patience while we're working for the permanent fix. If there's anything else that I can help you with, don't hesitate to leave a comment below. I'll be right here to assist you further.

 

QuickBooks Team

Re: error message in Connect to Paypal App

Glad to see you here in the Community, redbeardstreasuresllc.


Thanks for letting us know about the situation you're currently experiencing. Allow me to share the information I received about the error.

 

I found out that our engineers are all hands on deck working to resolve the issue. While I can't provide you a specific time frame when it will be fixed, rest assured as soon as we have an update, we'll let you know via email.

 

In order to do so, you'll need to call so that one of our QuickBooks Online Customer Care specialists can your company as one of the affected users.

 

If you haven’t turned on the Sales Tax feature, make sure to set it up first in your account. This way, the sales taxes collected will show up in QBO.

 

If Sales Tax is already activated, then it is mapped upon setup. If you want to edit the rate, let me provide you the steps.

 

Here’s how:

 

  1. Go to Banking on the left panel.
  2. Click on the Pencil Icon for PayPal card.
  3. Select the Edit Settings and choose a new rate.

I also recommend checking out these articles, that will help you map and manage PayPal transactions:

Thanks for giving me the opportunity to help. Please know that I'm here to make running your business more simple. Have a good one.

Active Member

Re: error message in Connect to Paypal App

I had the same error message so I deleted the paypal account and was going to try and readd it and now I have even more of an issue. It won't let me readd it because it says there is already a paypal connection. But when I go into chart of accounts and make it active it does not show up on my banking tab. I was told by a quickbooks rep to have paypal delete the connection so I called paypal and they said it was deleted but i am still getting the same error. I don't know what to do. I was having an import issue which apparently they are working on but made it worse by deleting it and now don't know how to undelete it... Tried the simple make active and did not work.

QuickBooks Team

Re: error message in Connect to Paypal App

Hi, @noahsearth.

I can provide you with some updates about the error message you're getting when connecting to PayPal app.

 

I would like to inform you that this has already been escalated to our engineering team. Although we don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

 

For now, as a workaround, if the account is not supposed to be connected or is showing in App CSR as not connected, here's what you can do:

 

  1. Edit the PayPal account in the Chart of Accounts.
  2. Click the Make Inactive button.
  3. The error should be gone, and if necessary make it Active again.
  4. Try to re-connect the PayPal app.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. As soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let every know so that you can get back to business.

 

We thank you for your patience. Have a good one.

Experienced Member

Re: error message in Connect to Paypal App

Getting the following error after connecting Paypal:

java.lang.NumberFormatException: For input string: "002120aeef2a408177450dae695cca3e13d435"

 

Please update when fixed.

QuickBooks Team

Re: error message in Connect to Paypal App

Good to hear from you today, @SSEmerald.

Allow me to provide an update about the error you're getting after connecting to your PayPal account.

 

We have been receiving reports coming from our QuickBooks Online customers about this issue and our Application Team is working closely to get this issue resolved. 

 

As a workaround, if the account is not supposed to be connected or is showing in App CSR as not connected, here's what you can do:

  1. Edit the PayPal account in the Chart of Accounts.
  2. Click the Make Inactive button.
  3. The error should be gone, and if necessary make it Active again.
  4. Try to re-connect the PayPal app.

To be added to the notification loop, I'd suggest contacting QuickBooks Online Phone Support. Any progress will be communicated via email. However, as soon as an update is received, I, or another member of the Community Team, will be happy to update this thread and let every know so that you can get back to business.

 

I appreciate your patience while we're working for the permanent fix. Let me know if there's anything else you need. Have a good one.

Moderator

Re: error message in Connect to Paypal App

Thank you for contacting us on Community. At this time we are aware of the errors our Connect to PayPal customers are receiving in-product and our team is actively working to resolve the issue. We will inform you once we have implemented the fix.

 

Thank you, 

The QuickBooks Online Apps team