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"Select a bank account for this deposit" Error?

I have regular payments that are paid via intuit merchant services. They typically post to UDF and get cleared when I apply the deposit against UDF in the bank feed I am getting a "Select a bank account for this deposit" when I try to apply deposit against undeposited funds?  

 

We had problems with US Bank and switched  to Bank of the West mid month and I am wondering if in some way that is part of the problem? Can anyone help with this?  

1 Comment
QuickBooks Team

Re: "Select a bank account for this deposit" Error?

Hello there, @MBMaxwell.

 

Thanks for posting here in the Community. I'd be happy to help share some clarifications about the error that you received when creating deposits in QuickBooks Online. 

 

If you've already added your current bank account to QuickBooks Online, make sure to change the account where the payments will be recorded. You can change this on your accounts and settings section.

 

Let me guide you how:

  1. Click on the Gear icon at the top.
  2. Select on Accounts and Settings.
  3. Choose Payments.
  4. Under the Chart of Accounts section, select on the correct account that the payments needs to be deposited.
  5. Click on Save.

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Once done, you can try creating a deposit again.

 

Here are some helpful articles that you can check out for more information about receiving payments in QuickBooks Online:

These resources should help you record your deposits successfully in QuickBooks Online.

 

Don't hesitate to reach back out to me if you need more assistance with applying deposits in QuickBooks. I'd be pleased to help. Have a great day!