1. From what you explained, yes, it would go to opening balance equity account. Sometimes when you add the account, it will automatically post a transaction to that account to balance for reconciliation purposes so you might want to check that first.
2. Yes, I would manually enter them. I think it would be easiest for you also.
3. You can select the ones that are duplicate and at the top of the transactions list, click the dropdown and select exclude transactions. That will remove them from the bank feed.
4. It would be up to you, but it does seem that if she really hasn't been using it all this time, it would be easier for you to start over.
Hope this helps!!
Oh okay I am based in the UK so am unaware of any issues with this bank but it might be worth giving QuickBooks support a call for any information on known errors.
I have an account number for my banking. The account for my savings and my checking is the same with the exception of the sub account. The savings sub # is 00 and the checking is 19. Why does my savings and checking show up under one account in QB. Why are they not separated? This is frustrating as I would like to reconcile my accounts. I take care of my in laws accounts, my fathers and our own and this is happening to all of the them./
When you connect your bank account do you get the option to divide the account then? It may be worth creating the bank accounts in your COA first before trying to reconnect the bank?
Hello there, Laura07.
Let me sort out why your savings and checking showed up under one account even when using a sub-account.
In QuickBooks Online, it'll still automatically show up under one account even though the sub-number for savings and checking is different. You'll need to consult with your bank to have this separated. Then, you'll have to connect it in QuickBooks Online to the two accounts in COA.
This will ensure the separation when reconciling your accounts.
Let me know if you need further clarification with online banking in QuickBooks. I'm just a post away if you need my assistance.