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Experienced Member

unable to download the Quick Book Apps on Mobile

Jersey Channel Islands. Just Purchased QB SE and spent a few hours setting it up. Then tried to download the App on my Samsung, to be told by Google Play that its not available in My area. How bizarre when you can set up internally within the software for Jersey. Also on Payment I had to select London to allow the payment to go through. 


Then in Tax area it only allows UK setup, even though its supposed to work around the world. How do I change this to Jersey so I can put in the percentages.


Frustrated new user.

QuickBooks Team

Re: unable to download the Quick Book Apps on Mobile

Hi JerseyNigel,


Thank you for your message welcome to the QuickBooks community and sorry to hear of your frustration.


I am going to look into this for you with our support team once I have an update for you I will let you know straight a way.


Thank you for your patience in the mean time.


Kindest regards

QuickBooks Team

Re: unable to download the Quick Book Apps on Mobile

Hi Nigel,


I have just been in touch with our Self Employed support team and they have advised that with the QuickBooks Self Employed product you would not be able to edit the tax rates or use multi currency as it does not have these features.


The only option would be to use one of our other products that does have these features so it would need to be QuickBooks Essentials or QuickBooks Plus where you have the option to change the tax codes and use multi currency.


We apologize for this and your frustration, did you subscribe to the 30 days free trial or subscribe so that I can advise on what to do next with your account?


Please do not hesitate to contact us if you require further assistance and we will gladly assist you with your queries.


Kindest regards

Experienced Member

Re: unable to download the Quick Book Apps on Mobile

I took the standard pay monthly, would have thought that it automatically gave 1 month free, but seems to have taken a payment already.


QuickBooks Team

Re: unable to download the Quick Book Apps on Mobile

Hello there, @Jersey.


Allow me to share some information on how QuickBooks Self-Employed works.


For starters, QuickBooks Self-Employed is a simplified online solution for the self-employed to manage and categorize your  business finances through an online account.


Here’s what you can do:

  • Create and send invoices on the go
  • Snap and store receipts
  • Download bank transactions automatically
  • Estimate tax payments
  • Complete HMRC self assessment
  • Sort business and personal transactions
  • Track mileage deductions

During your first time subscribing to the account, you have the option to avail the 30-day’s free trial or directly subscribe to the paid account. For us to check the status of your billing information, I’d recommend reaching out to our dedicated Customer Care team. A specialist will be able to further check on your billing history and provide the information you need.


Here’s how:

  1. Visit:
  2. Choose QuickBooks Self-Employed.
  3. Enter your question.
  4. Click Ask your Question.

Keep me posted on how things work on your end. I’m always here to help you manage your QuickBooks account. Have a great ahead!