Can not run payroll. Online QB stopped working all of sudden. When i clicked on run payroll nothing happens.

[RenjolynC]

Let's fix payroll so employees are paid on time, Wakepremier.

Sometimes, a browser-related issue causes the program to stop working. We can check it by performing the troubleshooting steps below:

1. Open an incognito or private browser. Then, log in to your QuickBooks Online account.
2. Go to the Run Payroll page, and try to process the payroll.
3. If it's successful, let's go back to the main browser and clear the cache.

Also, try to open your account in a different browser such as Internet Explorer, Firefox, or Safari. We do this to check if the issue only occurs to a specific browser.

If you're getting the same result, please contact our Phone Support Team by following these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

We are always available if you need more help with QuickBooks Online Payroll. Thanks.