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Active Member

Can't make payroll tax e payments

I've had this problem 6 times before and every time I have to call support and spend a half hour fixing after walking through multiple steps I never remember a month later what the fix is

When trying to make an e payment for payroll taxes due, I get a message that I haven't uploaded the latest payroll updates and need to do that. So, after updating payroll 30 times, closing qbooks, going on vacation, mowing the lawn, updating 12 more times, I still get the same message.

Thanks

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QuickBooks Team

Re: Can't make payroll tax e payments

Hello PhilV,

 

Thank you for posting here in the Community. I'm here to help you with getting the latest payroll updates in QuickBooks Desktop.

 

The latest tax table version that was released last March 17, 2019, is 21908. Please verify this information first to determine if you have an outdated payroll update.

 

Here's how:

 

  1. Click the Employees tab at the top menu bar.
  2. Click Get Payroll Updates.
  3. Check the tax table version.

 

There are several possible reasons why payroll updates won't go through on your QuickBooks program. You may need to check the security settings on your computer including the set up of your Anti-virus program to ensure there's no stopping from any updates. 

 

For the firewall security and Internet Explorer Security settings, I'm adding the articles I recommend:

 

If the problem persists, I recommend reaching out to our Support Specialists this time. One of them will need to further check the security configuration on your computer.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks account.
  2. Click the Help tab at the top menu bar.
  3. Click QuickBooks Desktop Help.

Please keep in touch with me here should you need any further assistance with getting payroll updates. The Community always has your back.