Showing results for 
Search instead for 
Did you mean: 
Established Member

Change IRS payroll TAX schedule





We've recently (last week) received a letter from the IRS that we ar enow required to file form 941 instead of form 944 as we did last year. 


When I go to make the change in QB Online. It tells me that I can't do it. The error is as follows:

Tax payments have been made for periods on or after 01/01/2019, therefore the deposit schedule may not be changed.


What can I do?

1 Comment
QuickBooks Team

Re: Change IRS payroll TAX schedule

Hi there, @brapoport.


Let me route you to the correct support to help you in updating your tax schedule.


You're receiving that error because it's possible that you've made a payment this year prior to changing your tax schedule. 


You can schedule a callback or start a message with our QuickBooks Customer Support team to get this addressed faster. They can view your account and help you regarding your tax schedule using their tools. 


Here's how you can schedule a callback or start a message:

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Select Contact Us.

Don't hesitate to tag me in your comment if you have additional questions or concerns.