I have recently taken over accounting for a company and am starting to do payroll for them. The Payroll Company Contact information for the company includes the email and phone number of the previous accounting person, listed under Owner/Principal. I do not have the option to change that. How do I go about changing that information and get the old accountant off the payroll info?
Hi there, Clear_Solutions,
I'm here to guide you to the right support to ensure you'd able to change company contact information for your payroll account since this change, needs to be requested and verified.
To contact us, here's how:
If you have further questions, please let me know by leaving a comment below. Have a great day!
Thanks for getting back to us, @Clear_Solutions.
I appreciate you performing the steps shared by my colleague to contact Customer Care.
Since this is a public forum and pulling up your account in a secure environment is only possible by reaching out to the phone support team, I recommend following the steps below to get in touch with one of our representatives.
From there, update the company information, so you can log in to CAMPS using your own credentials. For future reference, check out this article: Manage your QuickBooks Desktop products and subscriptions in CAMPS.
That should do it. Let me know how this goes and if you have any questions. I’m always here to keep helping. Have a good one!