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Established Member

Create workforce account

I am trying to help a new employee set up an account on workforce to the paystubs, since we pay direct deposit. Since I manually filled out the new employee's W4, I don't know how to trigger the automatic email with the link for the employee to access the paystubs online. Help!

QuickBooks Team

Re: Create workforce account

Thanks for posting in the Community, @Carolina.


I'm happy to help trigger an invitation email for your employee so they can successfully access their paystubs online.


Please log in with the Master admin role when inviting your employee. Then perform the following steps:


  1. Select Workers on the left navigation
  2. Choose the employee’s name and click the pencil icon next to Pay to edit.
  3. In Personal info, enter in your employee’s email address and select Invite this employee to view their pay stubs and W-2s online.
  4. Click Done. This will trigger an invitation email.


Your employee will receive an email from Intuit Services. This email is sent from Intuit Services at Let your employee follow the email's instruction. If your employee does not see the invite, please review the email address entered for the employee, resend as needed or advise your employees to check spam folders.


For more information about setting up paystub access, you can check out this helpful article: Set up online pay stub access for employees QuickBooks Workforce.


That should do it. Let me know if you have other questions about the setup process. I'm always here to help.

Established Member

Re: Create workforce account

Hi @LilyC , thank you very much for your answer. 

I am trying to log in to Workforce with the same log in I use for QuickBooks (I am assuming that is the Master admin, isn't it?) and it says "We can't get your info. Your employer isn’t connected to QuickBooks Payroll. Contact them to access your paycheck." It is treating the log in as an employee. How do I sing in as the Master?

Thank you!


Re: Create workforce account

Thanks for coming back to the Community and for providing the exact error message, Carolina.


Allow me to help you send an invite to your employee for QuickBooks Workforce.


You'll have to log in to QuickBooks Online using the Master Admin role. Then, enter the employee's email address in the box just below the Hire date. You can follow the steps shared by my colleague above.


I'll also add screenshots for your visual point of reference.




The information above should help you get pointed in the right direction. I want to ensure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.