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How do you cancel the payment? the client paid off with the wrong credit card, asked me to cancel the payment

 
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QuickBooks Team

Re: How do you cancel the payment? the client paid off with the wrong credit card, asked me to ca...

Hi @shoko,

 

Welcome and thanks for posting your concern here in the Community.

 

If you're trying to cancel a customer's payment that was accidentally processed with a wrong credit card, you can void the sales receipt or the invoice payment.

 

Here's how:

 

1. Go to the Sales tab at the left panel.
2. Click All Sales.
3. Find and select the payment transaction you want to cancel.
4. Click More at the bottom, then choose Void.
5. Click the Yes button, then OK.
 
Please make sure to do this before the cut-off time, 3:00 PM PST. Otherwise, you need to contact our Merchant Services Team for further assistance in processing the cancellation for you.

 

As additional information, you can read through our help article and learn the other credit card refund tasks. It will also guide you on how to refund a credit card payment in case you need to in the future.

 

Feel free to visit us again if you need anything else. We're always ready to help. Have a nice day!