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Active Member

How to view available paid time off?

After the Quickbooks online update, I can no longer view my current amount of paid time off through View my Paycheck. How can I see my paid time off? 

 

Thanks,

 

Jake

7 Comments
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QuickBooks Team

Re: How to view available paid time off?

Hi there, @Jwiersig!

 

Let me direct you to the best help available on how view your available paid time off.

 

First, you'll have to go back and open your QuickBooks Online to review and verify if you can view your employees paid time off.

 

However, if you're an employee, you'll need to contact your employer to review and verify if they can view your available paid time off.

 

Once you've confirmed that your employer can view your available paid time off, you can contact our View My Paycheck support. Here's how:

  1. Sign in to View My Paycheck website.
  2. Go to the Question Mark (?) icon.

This way, you'll be connected to our live support and able to review and view your available paid time off. In addition, I've included our detailed guide in accessing View My Paycheck.

 

Feel free to leave a comment below if you have any other questions about QuickBooks. I'll be always around to help you out.

gp5
Established Member

Re: How to view available paid time off?

Not helpful at all, they already said they cannot view the available time off.  You need to just make it visible on the home page again, I should not have to contact "live support" just to view my time off.  Terrible update, total downgrade.

QuickBooks Team

Re: How to view available paid time off?

Hi there, gp5.

 

Thanks for letting me know. Allow me to help provide some information about the Paid Time Off.

 

I understand the importance of being able to see the balance of Paid Time on the webpage. Currently, this is a known issue in QuickBooks Workforce, and our engineers are currently investigating and working on an immediate fix. 

 

While we're continuing to work on resolving this issue, I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 

 

Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

Active Member

Re: How to view available paid time off?

Well if that isn't a cut and paste answer.

 

"In order to route you to the correct support expert, we need to know what type of question you have."

 

Still not helpful.  Maybe you should role back to the old version while your engineers are working on finishing this one.

QuickBooks Team

Re: How to view available paid time off?

Hi there, @TheMR.

 

Please allow me to join the thread and help share additional information about viewing the Paid Time Off (PTO).

 

As of now, engineering team is currently working for an immediate fix to view the PTO or available accruals in the Workforce. However, I have a workaround for you to try so you'll be able to view this information on your end. You have the option to download the payslip, once done, you can now see the YTD and the available credits/accruals.

 

On the other hand, if you're already added to the list of affected users, you'll automatically receive an email notification with the latest updates. In addition, as soon as we receive updates from our engineering team, me or one of my colleague will update this thread as well.

 

Also, to stay updated with the latest QuickBooks news and updates, you may visit our QuickBooks Blog.

 

Please stay posted if you have any other QuickBooks or payroll questions, I'll be always here to help you. Have a good one!

Established Member

Re: How to view available paid time off?

While the available PTO is 0 on the front screen you can see the used and available by downloading the paystub.  I know that is not the answer we all want to see at this time...we want it to be right on the front screen but it is at least a work around until the figure out the "bug".

 

Click on VIEW DETAILS, then click DOWNLOAD.  It will download the paystub to a PDF and the PTO is visible there.

QuickBooks Team

Re: How to view available paid time off?

Thanks for joining this conversation, @CDJames.

 

I appreciate you sharing this workaround. This will help other users to use this as an additional solution to view the available Paid Time Off (PTO).

 

While we don't have an exact timeline as to when the investigation (INV-28194) will this be resolved, rest assured that we will notify you through an email blast or next release. I'll also let you know on this post once we get the update as well.

 

Thanks for being a part of our QuickBooks family. Please feel free to post again should you need anything else. I'll be here to help. Have a good one.