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Active Member

How to view available paid time off?

After the Quickbooks online update, I can no longer view my current amount of paid time off through View my Paycheck. How can I see my paid time off? 

 

Thanks,

 

Jake

3 Comments
QuickBooks Team

Re: How to view available paid time off?

Hi there, @Jwiersig!

 

Let me direct you to the best help available on how view your available paid time off.

 

First, you'll have to go back and open your QuickBooks Online to review and verify if you can view your employees paid time off.

 

However, if you're an employee, you'll need to contact your employer to review and verify if they can view your available paid time off.

 

Once you've confirmed that your employer can view your available paid time off, you can contact our View My Paycheck support. Here's how:

  1. Sign in to View My Paycheck website.
  2. Go to the Question Mark (?) icon.

This way, you'll be connected to our live support and able to review and view your available paid time off. In addition, I've included our detailed guide in accessing View My Paycheck.

 

Feel free to leave a comment below if you have any other questions about QuickBooks. I'll be always around to help you out.

Highlighted
gp5
Active Member

Re: How to view available paid time off?

Not helpful at all, they already said they cannot view the available time off.  You need to just make it visible on the home page again, I should not have to contact "live support" just to view my time off.  Terrible update, total downgrade.

QuickBooks Team

Re: How to view available paid time off?

Hi there, gp5.

 

Thanks for letting me know. Allow me to help provide some information about the Paid Time Off.

 

I understand the importance of being able to see the balance of Paid Time on the webpage. Currently, this is a known issue in QuickBooks Workforce, and our engineers are currently investigating and working on an immediate fix. 

 

While we're continuing to work on resolving this issue, I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 

 

Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.