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Intuit Online Payroll > Mac Desktop

I just started using Intuit Online Payroll (IOP) with my Mac Desktop 2019 QB. So far, so good. However, I need to export today's payroll again (I inadvertently deleted the first export). It gives me the option to proceed with an export, even though the items are marked as having been exported previously, but then nothing appears in my check register in Mac QB. 

Any ideas?

Many thanks.

Cory

Best answer 02-01-2019 06:01 PM

Accepted Solutions
QuickBooks Team

Re: Intuit Online Payroll > Mac Desktop

Welcome to the Online Community, Cleahy.

 

I’m here to clarify why no there are no transactions showing in your register.


This can happen when the exported transactions have incorrect names. Let’s perform some troubleshooting steps to fix the issue.


First, open your QuickBooks Desktop for Mac and check if there are accounts created like a new bank account. If you see one, make sure to delete it.


Here’s how:

 

  1. Go to Lists at the top menu bar.
  2. Then select Chart of Accounts.
  3. Select the account you want to delete.
  4. Choose Edit, then click on the Delete Account option.


Next, update the Export Preferences in Online Payroll. Enter the names of the accounts you want to use and make sure they match with the ones in QuickBooks.

 

To correct the Export Preferences:

 

  1. Click on the Setup tab.
  2. Go to the Export section, select Preferences.
  3. Choose QuickBooks Desktop for Mac, then click on Next.
  4. Review the data.
  5. If the information is correct, click on OK.
  6. Once done, re-export the data.


If you get the same result, follow the steps outlined in this article and proceed to Export is successful, but no information is in QuickBooks section and go directly to Step 2.


Please keep me posted if you're able to successfully export payroll data. I'm still here if you need further assistance.

1 Comment
QuickBooks Team

Re: Intuit Online Payroll > Mac Desktop

Welcome to the Online Community, Cleahy.

 

I’m here to clarify why no there are no transactions showing in your register.


This can happen when the exported transactions have incorrect names. Let’s perform some troubleshooting steps to fix the issue.


First, open your QuickBooks Desktop for Mac and check if there are accounts created like a new bank account. If you see one, make sure to delete it.


Here’s how:

 

  1. Go to Lists at the top menu bar.
  2. Then select Chart of Accounts.
  3. Select the account you want to delete.
  4. Choose Edit, then click on the Delete Account option.


Next, update the Export Preferences in Online Payroll. Enter the names of the accounts you want to use and make sure they match with the ones in QuickBooks.

 

To correct the Export Preferences:

 

  1. Click on the Setup tab.
  2. Go to the Export section, select Preferences.
  3. Choose QuickBooks Desktop for Mac, then click on Next.
  4. Review the data.
  5. If the information is correct, click on OK.
  6. Once done, re-export the data.


If you get the same result, follow the steps outlined in this article and proceed to Export is successful, but no information is in QuickBooks section and go directly to Step 2.


Please keep me posted if you're able to successfully export payroll data. I'm still here if you need further assistance.