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Frequent Contributor *

Missing Payroll Reports

Good afternoon,

I went to do my 1st quarter payroll forms and all of my previous forms that I had saved are missing. I have not changed anything.

Please help when you can.

Thanks, Kevin

8 Comments
Moderator

Re: Missing Payroll Reports

Hi there, @kg_consulting.

 

I'm happy to help share some information and a method to locate your saved forms in QuickBooks. 

 

Generally, if you mark the Automatically create an archive when I e-file or print checkbox when creating your payroll tax form, an archive is stored in PDF format in your computer. Also, the location of these forms is the same as your company file.

 

To check the saved forms and their location, please refer to the steps below:

  1. Go to the Employees menu, then select the Payroll Center.
  2. Select the File Forms tab.
  3. Under Filing History, click the Saved Filings tab.
  4. A table of all your saved tax forms in PDF format is displayed. Select the link in the SAVED PDF column to open the file and see where the Saved Filings are kept.

I've attached some screenshots and article about processing and locating saved forms in QuickBooks: Create, print, and save QuickBooks Desktop Payroll tax forms.

 

 

 

That should get you back on track. Please know that I'm just a post away if you have any other questions about saved forms or while working with Payroll in QuickBooks. I'll be delighted to be your guide once more. Have a great day ahead. 

BRC
Established Community Backer ***

Re: Missing Payroll Reports

This will happen if you have changed your company's file name or file location.  It happens because your payroll forms are stored in a folder under the company's location using a folder name similar to the company file name.  For the same reason it will also happen if someone renames ore deletes that folder.

 

These are the only known causes.

 

If the file was renamed, then you can get the forms back by putting the company file back where it was, or by finding that folder and renaming or moving it to the new company location.

 

See this page, written for our conversion customers, for more details: https://bigredconsulting.com/post-conversion-help/

Frequent Contributor *

Re: Missing Payroll Reports

Good afternoon MaryGraceS,

Thanks for your help; I will try this in the next couple of days.

Kevin

 

Frequent Contributor *

Re: Missing Payroll Reports

BRC,

Thanks, Kevin

Frequent Contributor *

Re: Missing Payroll Reports

Mary Grace,

I found all of the forms; how do I get them to display in Payroll Center?

Please help when you can.

Thanks, Kevin

QuickBooks Team

Re: Missing Payroll Reports

Thanks for getting back, @kg_consulting

 

Allow me to step in and share some information about the forms that are not showing in your Payroll Center.

 

I'm glad you're able to locate your missing payroll forms. If you can't see your form in the Saved Filings tab, this may be because you didn't select the checkbox for Automatically create an archive when I e-file or print. If so, we don't have an option to display the saved forms on the Saved Filings tab.

 

Also, the saved tax forms under the Saved Filings tab are in PDF format. If you select the link, you can only open this as a PDF file.

 

Let me know if you need further assistance or if you have other questions about your payroll forms. I'll be here to help however I can.

Frequent Contributor *

Re: Missing Payroll Reports

LilyC,

I did "select the checkbox for Automatically create an archive when I e-file or print". I always do.

How do I get them back so they are all displayed in the Saved Filings section of Payroll Center. Is there somewhere I can change the path that this section is pointing to?

Thanks, Kevin

QuickBooks Team

Re: Missing Payroll Reports

Hi, @kg_consulting

 

Thanks for getting back and providing clarification about the missing payroll forms on the Saved Filings section. I'm here to help route you to our payroll specialist to look into this further.

 

Since the forms are missing on the filing history even if the option for the archive is marked, it'd be best to check this further using a screen share tool. This way, they'll be able to identify why the forms are not showing on the Payroll Center.

 

Here's how to reach out to our Payroll specialist:

 

  1. Go to https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Choose your Payroll product.
  3. Choose the Payroll tab and click the Chat with us link.

 

Let me know how it goes. I'll be here to help you further if you have additional questions about your payroll forms. Have a good one.