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Active Member

Payroll Direct Deposit

I have a new employee that mistakenly give me the wrong account number and his paycheck had already been sent.  He contacted his bank and they wanted a 15 digit tracking number.  Where can I find that information? 

1 Comment
QuickBooks Team

Re: Payroll Direct Deposit

A warm welcome to the Community, Ollie1.

Let me route you to the right direction who can help and provide you the tracking number.


I'd like to check this for you and get it taken care of myself. However, my access to the tools required to do this is limited and I won't be able to check your account without asking for sensitive information since the Community is a public forum. It would be best to reach out directly to our Payroll Specialists and schedule a callback so they can talk to you with your most convenient time.

All account related concerns should be directed to our phone support for security purposes. Agents have the necessary tools to provide you the tracking or trace number in a secure environment.


You can get our updated number in this article:


You may find these articles helpful:


If you have more questions about direct deposit, feel free to let me know. I'm here to help you out.