The below statement that only the formatting has changed between QB Workforce and ViewMyPaycheckis FALSE! My employees cannot see the most critical item to them - their vaction and sick balances. I clicked on everything clickable in that window - incuding the last paycheck, which has only no available balances; these are not visible and the old functionality is supported for eployees. (In addition, this switch was implemented with no notice to me as an employer).
WHEN and HOW CAN EMPLOYEES SEE THEIR VACATION BALANCES??
>>Has anything besides the look of ViewMyPaycheck changed?
I appreciate you for posting here in the Community. Allow me to assist you with your concern about QuickBooks Workforce.
We've received reports from other users concerning some missing information from the QuickBooks Workforce website due to migration. Our product engineers are currently working on this as quickly as possible to fix the problem.
I recommend you reach out to one of our Payroll Support Specialists. They'll be able to add you to the list of affected user and for you to receive updates via Email.
Please reach them through these steps:
I'm always available here if you need further assistance with QuickBooks Workforce. You can reach out to the Community by posting a response.
I'd check you local regulations and make sure that you're in compliance while Intuit fixes this. If not, you may want/need to provide your employees with valid pay stubs on paper which meet the regulations of your state!
Is there any update on the status of putting in a fix so that leave balances are visible to the employees without actually downloading a PDF of their check? We are very unhappy about the loss of this functionality.
Thanks for joining this thread, @ard6210.
I'm here to help provide some update about the missing information from the QuickBooks Workforce website.
The investigation status of this issue is still in progress. Our engineers are continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved.
I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how you can contact our customer support:
For additional reference, you may want to visit these articles:
Please know that you're always welcome to post if you have additional questions about the QuickBooks Workforce. I'll be around to help.
I was just alerted that the 401k Match that our employees receive is also missing from the checks. I chatted with and agent and was told they are working on both this issue and the vacation issue.
Since I chatted with a service representative, I should receive an email when it is fixed.
As of the moment, we still have an on-going investigation where users have missing information in QuickBooks Workforce.
Rest assured our engineering team is in all hands in working for a permanent fix to resolve all customers concern.
In the meantime, you can ask directly from your employer for a paper copy of your historical pay stubs.
In addition, you can receive updates once we have new updates about this investigation in your email.
Please bear with us as we are constantly working to fix this issue.