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Active Member

QB Workforce NOT THE SAME as ViewMyPaycheck

The below statement that only the formatting has changed between QB Workforce and ViewMyPaycheckis FALSE!  My employees cannot see the most critical item to them - their vaction and sick balances.  I clicked on everything clickable in that window - incuding the last paycheck, which has only no available balances; these are not visible and the old functionality is supported for eployees.  (In addition, this switch was implemented with no notice to me as an employer). 

 

WHEN and HOW CAN EMPLOYEES SEE THEIR VACATION BALANCES??

 

>>Has anything besides the look of ViewMyPaycheck changed?

No. Paychecks and the most recent W-2 form will still be visible in QuickBooks Workforce as they are today. To ensure we match the employee with the correct payroll information, employees will still need to provide their Social Security Number and the net pay of their most recent paycheck when accessing QuickBooks Workforce for the first time, or from a new browser. Employees with multiple employers will still be able to add additional employers to the new QuickBooks Workforce .<<
8 Comments
QuickBooks Team

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Hello rachaelkeish,

 

I appreciate you for posting here in the Community. Allow me to assist you with your concern about QuickBooks Workforce.

 

We've received reports from other users concerning some missing information from the QuickBooks Workforce website due to migration. Our product engineers are currently working on this as quickly as possible to fix the problem.

 

I recommend you reach out to one of our Payroll Support Specialists. They'll be able to add you to the list of affected user and for you to receive updates via Email.

 

Please reach them through these steps:

 

  1. Log in to your QuickBooks.
  2. Click the Help tab at the top menu.
  3. Select QuickBooks Desktop Help.
  4. Click Contact Us

I'm always available here if you need further assistance with QuickBooks Workforce. You can reach out to the Community by posting a response.

Highlighted
BRC
Established Community Backer ***

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

I'd check you local regulations and make sure that you're in compliance while Intuit fixes this.  If not, you may want/need to provide your employees with valid pay stubs on paper which meet the regulations of your state!

Established Member

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Is there any update on the status of putting in a fix so that leave balances are visible to the employees without actually downloading a PDF of their check?  We are very unhappy about the loss of this functionality.

QuickBooks Team

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Thanks for joining this thread, @ard6210.

 

I'm here to help provide some update about the missing information from the QuickBooks Workforce website. 

 

The investigation status of this issue is still in progress. Our engineers are continuing to work on solving for this unexpected behavior and rest assured that updates will be sent to you once this gets resolved. 

 

I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

Here's how you can contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you may want to visit these articles:

Please know that you're always welcome to post if you have additional questions about the QuickBooks Workforce. I'll be around to help. 

 

Active Member

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

I was just alerted that the 401k Match that our employees receive is also missing from the checks.  I chatted with and agent and was told they are working on both this issue and the vacation issue.

 

Since I chatted with a service representative, I should receive an email when it is fixed.

QuickBooks Team

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Hi @mloudermilk323,

 

 As of the moment, we still have an on-going investigation where users have missing information in QuickBooks Workforce.

 

Rest assured our engineering team is in all hands in working for a permanent fix to resolve all customers concern.

 

In the meantime, you can ask directly from your employer for a paper copy of your historical pay stubs.

 

In addition, you can receive updates once we have new updates about this investigation in your email.

 

Please bear with us as we are constantly working to fix this issue.

FIS
Established Member

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Any update on this?  We still don't have any checkstubs available prior to 3/8

QuickBooks Team

Re: QB Workforce NOT THE SAME as ViewMyPaycheck

Thanks for requesting updates on missing historical pay stubs, @FIS.


Our Engineering Team is currently working to get this problem corrected as quickly as possible. I recommend following the instructions provided by my colleague to contact phone support and add your account to the list of affected users. This way, we’ll be able to directly notify you of any updates available.


In the meantime, you can get a copy of all the pay stubs from the employer. Rest assured, I’ll personally post here on this thread once a fix is implemented.


For more information about Workforce, check out this article: QuickBooks Workforce: Access your Paychecks and W-2s online


Thank you for your patience. Let me know how the call goes and if you need anything else. I’m always here to keep helping. Have a good one!