QB Workforce - No Vacation Balance!

[ard6210]

My employees are all being redirected now to QB Workforce instead of viewmypaycheck.  There is no Vacation Balance at all showing on the main employee screen or on the one by one paychecks.  Our employees rely upon seeing their Vacation balance here - where has it gone?

[AlcaeusF]

Hello ard6210,

I appreciate your time here in the Community. I'm here to assist you with your concern about the vacation balance in QuickBooks Workforce.

We've received reports from other users as well concerning the missing vacation balances when accessing paystubs through the QuickBooks Workforce website. Our product engineers are hands-on to your concerns, and they are diligently working to meet your needs.

In the meantime, they can view the balance through the downloaded PDF copy of their paystub. I also recommend contacting one of our Support Specialists to be part of the list of affected users of the investigation number INV-28194.

Once you're on the list, you'll be receiving updates via Email. I recommend following the steps below on how you can reach them:

1. Log into your account.
2. Click the Help option in the upper-right corner.
3. Click Contact us.

As always, please let me know if I can be of additional assistance with using QuickBooks Workforce. The Community is here anytime for you.