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Experienced Member

QBO Payroll app doesn't work

I've tried the QBO Payroll app several times and it doesn't allow me to change the payroll date. It's also very glitch as it kicks me out of the app multiple times.

5 Comments
Established Community Backer ***

Re: QBO Payroll app doesn't work

Do you mean the QBO desktop app or the mobile app? It must be the mobile because payroll does work in the desktop app

QuickBooks Team

Re: QBO Payroll app doesn't work

Good day, Booksbywendy,

 

I want to ensure you're able to access your QuickBooks Online Payroll app on your mobile device.

 

May I know if you're prompted with an error message when editing your payroll date? Any details you can provide will help us circumvent this payroll issue.

 

In the meantime, let's try running some basic troubleshooting to get past this. Have you tried updating your payroll application? If not, I'd suggest doing that first to make sure you're able to download fixes for features that aren't working as intended or get minor application enhancements and compatibility.

 

You can also try resetting your app data if you're using the QuickBooks app on your Windows/Mac desktop. You may follow the steps below to clear your QuickBooks app's cache:

  1. Click the Help menu.
  2. Choose Reset App Data.

However, if the recommended steps still give you the same error, uninstalling and reinstalling the app would be the best thing to do to help refresh your app settings. Once done, try editing the payroll date and see if it works this time.

 

At the moment, you can temporarily use the web browser to access your payroll account to complete your work.

 

Please let me know how this goes, Booksbywendy. I'm here if you need further assistance with your payroll processing. Just mention me in this thread anytime. Have a great day!

 

Experienced Member

Re: QBO Payroll app doesn't work

Hello, 

I'm referring to the mobile app and I have since read some information on the Intuit website that changing the payroll date is not supported on the app. Regarding the problem with being kicked out of the app, I've installed and Uninstaller the app on my phone multiple times. The app is glitch and really isn't useful. Intuit really needs to fix this so users can run payroll from our phones in the event that we're not able to access our computers. I don't understand why the payroll option is a totally separate app rather than being included in the QBO mobile app. 

Experienced Member

Re: QBO Payroll app doesn't work

Yes I mean the mobile app. 

Moderator

Re: QBO Payroll app doesn't work

Hello Booksbywendy,

 

I'm appreciate you for following the steps provided by my peer @Jen_D.

 

We acknowledge your observation about the content of the QuickBooks Payroll app.


We are constantly looking for input and feedback from our users on how we're doing and ways we could do even better. I'm hoping you'd also take a few minutes to share your thoughts. Doing so would be a great help to us in making sure we are providing you the best experience possible.

 

To provide feedback, tap the menu icon at the top, then select Feedback.

 

I'd also recommend giving us a call. Our phone support can provide you more troubleshooting steps to help you fix this.

 

You can get the QuickBooks Payroll contact information through this link:

  1. Go to: http://payroll.intuit.com/support/contact/
  2. Select your Payroll Subscription type (Online Payroll).
  3. Select a topic.
  4. Click on the View Contact Info button.

Reach out to me if there is anything else you need. Have a great week.