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Active Member

QBPro 2019 enhanced payroll

We have just upgraded from QB Pro 2016 to QB Pro 2019.

We have an Enhanced Payroll subscription, and the Service Status is Active.

I looked at my Employee list, and found that none of the Employee information is there.

What can I do?

1 Comment
QuickBooks Team

Re: QBPro 2019 enhanced payroll

A warm welcome from the Community, @susanas.

All payroll data should show after the upgrade. Since the employees’ information are missing, let’s search for the backup file and open it in QBDT Pro 2019.

On your computer search bar, type in .qbb. Once you locate the file, take note of the folder where it’s saved. Open QuickBooks 2019 and restore from there. 

Here’s how:

  1. Go to the File menu and select Open or Restore Company.
  2. Choose Restore a backup copy, then click Next.
  3. Select Local backup, then click Next.
  4. Look for the company file, select it and click Open.
  5. Save the file where you can easily find it.
  6. Hit Save.

open file 1.0.PNGopen 2.0.PNGopen 3.0.PNGopen 4.0.PNG


The screenshots attached are for steps 1-4. Check out the following articles for reference: 

That should get you back in line.

Let me know if this works out for you. I’m always ready to help should you have any other concerns. Have a pleasant day ahead!