Last week I ran a 'test' and set up one of my employees for direct deposit to try it out. I did it on Wednesday for Friday's payday. She received the deposit on THURSDAY! Payday isn't until Friday, so I didn't think that was right, and actually she and some other employees said they don't want to get it early! I thought if payday was Friday, that's when it would be deposited. Did I do something wrong?
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Make sure payroll deposit dates are accurate before hitting send. This most likely is not the case in your situation, however, I've had the date advance to sometime in the future randomly this past year. I had one payroll that advanced to a date several days after the payroll was supposed to run. Luckily, one of the employees actually read the notification email right away and alerted me to the date change. I was able to contact Intuit payroll and have the deposits cancelled and resent for the correct date.
The same thing has started to happen with vendor payments. I ran a batch of payments to vendors that went 2 weeks after they were to receive their payments. This time the date error wasn't caught until an irate vendor contacted my client (to complain of course). I've used QB desktop payroll since 2000 and can't ever remember this happening until now. I've trained myself to double check the date in the send screen to make sure it's accurate. Not sure what's changed??
Thanks for joining the conversation, @dso0216,
I can add a bit more about the Direct Deposit processing timelines in QuickBooks Desktop.
The time it takes for funds to get deposited to your employee's bank account is based on the check date (pay date) on the paycheck. Direct Deposit posting time or the availability of funds, however, is determined by their bank and is not controlled by Intuit.
Our Support Team haven't updated our payment processing timelines; to make sure your employees' and vendors' receive their pay on time, please make sure the check date is accurate before the submission. You may want to check the "Direct Deposit processing timeline" of this article to know more about the process: Activate Direct Deposit
That should get you on the right track, @dso0216. Do let me know if you need further assistance with your payroll processing. I'm available to help. Have a good one!
I have a client who never received their direct deposit yet it's showing as deducted from the business account. I called the PA hotline and have been on the phone for over an 1 1/2 hour trying to explain the situation.
This rep. does not speak good English and there is so much background noise neither of us can understand each other very well. I've been a Proadvisor since 1999 and have never experienced since poor customer service.
This client is new and had 1 payroll in December that went through without issue. This is the 2nd payroll. I am very frustrated with this situation as is the client.
Did Intuit change the way we access proadvisor support? Why do I keep getting non-english speaking customer support? I used to go directly to the PA dedicated support team!
Hi there, dso0216,
Thanks for getting back to me and for sharing additional detail of your concern. I can add more information with your Direct Deposit Processing.
There are a few possible reasons why your employee's payroll is delayed. Consider the following:
You can check your client if they receive a Notice of Change (NOC) email from Intuit for the affected employee. You'll normally get this notice when the employee's banking information for their direct deposit is incorrect, but close enough for the financial institution to recognize. This means that the employee received their pay, but Intuit is given a warning, which states that the employee's data needs to be updated.
If we continue processing payroll for this employee or vendor with the same banking information, his financial institution can report us to the Automated Clearing House (ACH) for a National ACH Association (NACHA) violation. In this case, I would recommend getting in touch again to our Support Team to check the status of the payroll.
Here's how you can reach them:
Please let me know how it goes, dso0216. I want to make sure everything is taken care of.
Thanks for getting back to us, dso0216.
Here's the other option on how to contact our ProAdvisor support:
This will get you on the right track. You're always welcome to post if you have any other questions. Wishing you and your business continued success.
It varies from bank to bank, but usually if you bank with a credit union, the effective date which the funds should be transferred may be available earlier than Friday. My company submits payroll on Wednesday, and all my colleagues who bank of credit unions see their funds hit their accounts on Thursday. I reached out to a credit union and it was validated.
I bank of several of the big banks and Chase will make your funds available Thursday around 11PM PST. Bank of America will have funds available on Friday at 12:30AM PST, and Wells Fargo will show Friday 9AM PST.