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Quick Conversion Reference - Converting from QuickBooks Desktop to QuickBooks Online

help me understand why i got a call from a tech telling me my program we purchased 8 months ago is not updating the tax information

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QuickBooks Team

Re: Quick Conversion Reference - Converting from QuickBooks Desktop to QuickBooks Online

Hi there, @connie6.

 

Thank you for taking the time to reach out to us here in the Community. I'd be glad to help check why your QuickBooks does not update tax information.

 

To update tax information or calculate taxes correctly, you'll need to ensure that you have a payroll service/subscription. If you have the payroll service active and taxes won't update, you will need to verify that your payroll tax table is updated.

 

To download the payroll tax table update:

 

  1. Click on Employees at the top menu bar.
  2. Select on Get Payroll Updates.
  3. Put a check in the Download Entire Update checkbox.
  4. Click on Update.
  5. A window appears when the download is complete.

For additional reference, you can check these articles:

 

Please let me know how it goes and if you have any other payroll and QuickBooks questions. Wishing you continued success!