I need to reactivate my subsciption, I already update my card number but there is nothing after that and it is not showing Active. Now my payroll checks don't have taxes taken out
It's nice to see you today, @allnone9562,
I want to make sure you're able to correct your payroll deductions.
There are a few things to consider when taxes are not calculating in QuickBooks Desktop. Consider the following::
To get past this, let's verify the status of your payroll subscription by logging into your Payroll account. Here's how:
If not, make necessary actions on the QuickBooks Payroll Account Maintenance page. Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription
Once done, close the page then run a payroll update to refresh your payroll settings. Follow the steps below:
To check the latest tax table, please see his link: Latest Payroll News and Updates
Next, try running a sample payroll to see if taxes is now working. If it does, you can delete and recreate the payroll checks to make sure taxes are taken out.
However, if you're using Direct Deposit and the status is still pending, you can still void the check then resend the voided transaction before creating a new one. If the status is already offloaded, QuickBooks has an automatic calculation feature to correct rate-based taxes on the next payroll run.
If you're still stuck with the same hurdle, I'd recommend contacting our Payroll Care Team. They have the tools to check your account with us and identify what's causing this payroll issue. Here's how to contact us:
That should get you connected with our live support agents. Please let me know how it goes. I'll be around if you need further assistance. Have a great day!