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Reactivation

I need to reactivate my subsciption, I already update my card number but there is nothing after that and it is not showing Active. Now my payroll checks don't have taxes taken out

1 Comment
QuickBooks Team

Re: Reactivation

It's nice to see you today, @allnone9562,

 

I want to make sure you're able to correct your payroll deductions.

 

There are a few things to consider when taxes are not calculating in QuickBooks Desktop. Consider the following::

  • QuickBooks is not updated after reactivating the service.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization with your payroll billing information.
  • Payroll tax table isn't updated.

To get past this, let's verify the status of your payroll subscription by logging into your Payroll account. Here's how:

 

  1. Click the Employees tab.
  2. Select My Payroll Service from the drop-down.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. In the Service Information section, verify if the Service Status says Active.

If not, make necessary actions on the QuickBooks Payroll Account Maintenance page. Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription

 

Once done, close the page then run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

To check the latest tax table, please see his link: Latest Payroll News and Updates

 

Next, try running a sample payroll to see if taxes is now working. If it does, you can delete and recreate the payroll checks to make sure taxes are taken out.

 

However, if you're using Direct Deposit and the status is still pending, you can still void the check then resend the voided transaction before creating a new one. If the status is already offloaded, QuickBooks has an automatic calculation feature to correct rate-based taxes on the next payroll run.

 

If you're still stuck with the same hurdle, I'd recommend contacting our Payroll Care Team. They have the tools to check your account with us and identify what's causing this payroll issue. Here's how to contact us:

  1. Go to the Help menu at the top of your QuickBooks account.
  2. Select QuickBooks Desktop Help from the drop-down.
  3. Click the Contact us link.

That should get you connected with our live support agents. Please let me know how it goes. I'll be around if you need further assistance. Have a great day!