Hello there, @SBCLF.
Let me route this concern to the best support group who can help you further.
May I know if you're referring to your direct deposit password? If so, it'll be best to contact our customer support so they'll be able to help you unlock your account and reset the PIN.
Here's how to reach out to our support:
For your future reference, you can read this great article with step by step instructions on how to reset your pin: Change PIN for Processing Direct Deposit Payroll.
Fill me in if you have any other questions managing your QB Desktop payroll. I'll be around if you need any help.