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Community Explorer **

Setup payrol direct deposit

After all direct payment information put in, verification amount entered, what else I need to do? It still shows pending.

5 Comments
QuickBooks Team

Re: Setup payrol direct deposit

Hello JiongGao, 

 

I'm glad you've decided to set up payroll direct deposit in QuickBooks Online! Understanding the set-up process is essential, and it sounds like you're on the right track. 

 

Direct deposit can take up to 1 week (longer, if there are any delays or errors) to get set up. Here's a few helpful resources that can guide you through the next steps and set the expectations moving forward: 

 

How to set up payroll direct deposithttps://quickbooks.intuit.com/community/Employees-and-payroll/How-to-set-up-payroll-direct-deposit/m....

Direct deposit processing timelinehttps://quickbooks.intuit.com/community/Employees-and-payroll/Direct-deposit-processing-timeline/m-p...

 
If you're still having any issues getting your direct deposit set up, please don't hesitate to reach out to our phone support team at 855-253-1536, 9am-8pm EST, Monday - Friday. Let me know if you've got questions.

 

Have a great day!

Community Explorer **

Re: Setup payrol direct deposit

Thank you for your reply.

Now, my banking information reads: 

Bank Account    Action 
Waiting for approval

 

And the employee: Direct deposit: Pending.

What/when will happen next?

 

QuickBooks Team

Re: Setup payrol direct deposit

I see. I recommend reaching out to our Social Media team on Facebook (https://www.facebook.com/IntuitQuickBooksCanada/) or Twitter (https://twitter.com/QuickBooksCA) for any additional help. It would be really beneficial for our team to see a screenshot of exactly what you're seeing in your account, and those shots can be sent through a private message on either one of these platforms. 

 

We'll keep an eye out for your message. 


Cheers!

Community Explorer **

Re: Setup payrol direct deposit

Thank you.

Can I have the payroll support email?
I can send you the image.

I think my question should be a general one:

1.What will happen after you entered the verification number QB sent to your bank?

2. What will happen after you put in the employee's banking information.

 

QuickBooks Team

Re: Setup payrol direct deposit

I hear you. I want to make sure you're getting the proper advice on the next steps. 

 

Sometimes, your payroll direct deposit set-up can be placed on pause depending on whether there's been any errors in the initial set-up, or if our payroll risk team needs additional information. By contacting our support team, they'll be able to look into your account on the back-end to see why you're still in a "pending" state. 

 

There's no direct email for payroll support. You're welcome to either reach out to our phone support agents, or contact me directly through Facebook or Twitter for further assistance using the contact details I provided above. 

 

I'm confident this will help clear things up for you.