employee access to intuit account

[Meagen]

I have an employee who isn't able to get into her intuit account.  She checks it after the end of each pay period.  But this last week, she tried to log on and it lets her in but says "wait 15 minutes to access" and she does, and nothing happens.  Is there a fix for this?

[JanyRoseB]

Hello there, @Meagen.

Thanks for taking the time to reach out to the QuickBooks Community. I'm here to help ensure your employee can access to Intuit Account. 

If you're referring to your employee's ViewMyPaycheck account, I've checked our investigation list and we haven't received any similar reports about this issue. In this case, you can let your employee reset his/her ViewMyPaycheck login credentials. Before doing so, make sure your employee must have access to the email associated with his/her login credentials. 

Let me walk you through the steps:

1. Go to https://paychecks.intuit.com/.
2. Click on I forgot my user ID or password.
3. At the end of the process, you'll receive an email password reset confirmation link.
4. Then, follow the onscreen instructions.

If your employee's is having a trouble resetting the password, I suggest having your employee chat with one of our VMP Support specialists through this link: http://static.onlinepayroll.intuit.com/Support/Support_QBD.html. 

For additional reference, you can check this article to learn more about the ViewMyPaycheck. 

That should do it! Don't hesitate to leave a comment below if you have other questions about the ViewMyPaycheck. I'm always here to help. Wishing you and your business continued success.