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Established Member

payroll

I use Quickbooks Deskpro 2019.

I made a deposit to ione of my employees for $ 771 and it appears as "cleared", but my employee only got a deposit for $ 664.16. Can you assist me with this??

6 Comments
QuickBooks Team

Re: payroll

Hello there, Luisargote.

 

It could be that the amount that you've deposited to your employee is the gross pay and your she receives the net pay. This is the possible reason why your she got less the amount of your deposit.

 

Let's verify the correct amount on your employee's paycheck. If this still appears as an incorrect amount, I'd suggest contacting our Customer Care team. They have the tools that can pull up your account securely. Also, they can help you verify the cause of this issue.

 

Here's how to contact them: 

  1. Go to Help and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of yo concern in the Ask a question (or  tell us what's wrong) field and click Continue.
  4. Choose an option in connecting with us

Don't hesitate to post again if you need anything else. We'd be around to help.

Established Member

Re: payroll

The reply is not satisfactory. 

The records on Quicken shows a debit in the amount of $ 771.13 (net pay) but the deposit in my employees Bank Of America account is still $ 664.16.

QuickBooks Team

Re: payroll

I want to make up to you, Luisargote.

 

We can trace the money to check why your employee receives a lesser amount of the paycheck.

 

Our Payroll specialist  can call the Bank of America for you. Kindly contact them by following the steps I've provided above.

 

Let me know how it goes by leaving a comment below.

Established Member

Re: payroll

I'm always getting the same response from you guys (Contact our team) but the issue doesn't get resolved and your chat feature is really bad... I chatted this morning with HeartB and left me "hanging". I'm still waiting after 3 hours!!! Can I talk to a human, please????

Established Member

Re: payroll

You keep on telling me the same thing asnd my problem doesn't get resolved.

I contacted the care team this morning and I was left on hold for over 20 minutes. I think I'm still on hold for the last couple of hours. Possible to talk to a HUMAN???

QuickBooks Team

Re: payroll

Hello, @Luisargote.

 

Allow me to step in and help share some insights about verifying the correct amount for your employee's paycheck.

 

I understand you've been through a lot in resolving your concern about the incorrect amount deposited to your employee. This is not the kind of service we want you to experience. However, the only way to figure this out is to request a bank trace to verify if payroll was transmitted correctly. 

 

Since this is a public forum, I won't be able to pull up your account and check the details of your employee's paycheck. You'll need to reach out to our chat support again as suggested by my colleague on this thread and make a request to talk to our payroll specialist so they can help assist you in tracing your direct deposit.

 

I wanted to ensure this is taken care of. Please keep me posted how the call went. I'll be on the lookout for your reply should you have other questions about your employee's paycheck. I wanted to help however I can.