Thanks for bringing this situation in the Community, JanCan,
Let me get the help you need to correct your payroll.
If the duplicate has not been transmitted to payroll service in QuickBooks Desktop, I have here some steps that you can follow for a fix:
However, if the check is via Direct Deposit and have already sent your payroll to the Payroll service, here are the things that you can do:
QuickBooks Desktop Payroll Basic, Standard, or Enhanced:
QuickBooks Desktop Payroll Assisted:
For more detailed information about this process, you can read this article: Modify or void pay and liability checks.
If you’d need assistance with the steps, you can always contact our Customer Care support for assistance. They have the necessary tools like screen sharing to walk you through.
If you have any other questions in running your payroll, please let me know. I'm always here to further assist.
I ended up calling. What happened is my payroll on the 5/15 didn’t complete. I remember when I printed the pay stubs the computer didn’t make the usual “sounds”. Since it printed the stubs I was happy. QB showed not processing until 6/3 when I did what I thought was the 31st payroll.
Hello there, JanCan.
Thanks for keeping us posted. I'm glad to know your issue got resolved. I appreciate you for providing the details on how you're able to resolve your payroll issue. This would help other users who might experiencing the same situation.
If you wish to know more about QuickBooks Desktop Payroll process, feel free to refer to these articles:
I'm just a post away so please don't hesitate to reach back to me if you have further questions about payroll.