Im trying to turn on payroll without a subscription and Ive turned on the Full Payroll part in company file, but then go to Help menu and I cannot seem to find the link "Calculate Manual Payroll" in the help menu to continue?
Good day, faithm178.
Thanks for joining the Community. Let me help you set up payroll without a subscription.
We've recently changed the title of the article in the Help menu of QuickBooks Desktop. Please follow these steps to set up manual payroll:
To help you with the process, I've attached some screenshots below.
For further guidance, you can also check out this article: Set up payroll without a subscription.
You should be able to set up manual payroll after following these steps. Keep me updated on how this goes. I'm always here to help you further. Have a nice day.
Thank you but I can't see that topic when I search... in your image #2 it says "Answers in Help" I don't have that on mine and so the topic link does not come up?
Hi there, faithm178.
Thanks for letting us know the results of the steps you've tried above. Let's get this sorted out.
I've tried this on my end and I wasn't able to get the same result as yours. If you've already tried entering the topic from the search section but still unable to find those information or option, I recommend you get in touch with our QuickBooks Care Team to conduct further investigation.
Stay in touch if you have additional questions about manual payroll. I'm always around in the Community to help you out.
I had this problem and found out that in some of the newer versions of QB, they removed the Self Help section. Here is how I got it back. Hope it helps you.
Go to File Manager
Go to C drive
Click on ProgramData Folder
Click on Intuit Folder
Click on QuickBooks2018 (or whatever version you have) Folder
Click on the file named qbw
Scroll to the bottom of this Notepad file
Hit enter to go to the next blank line
Type [SELFHELPPLUGIN] and hit enter
Type Enabled=0 and hit enter
Click File and Save and close the file
Reopen QuickBooks and the Help Section should look different and give you the "Answers in Help" section that was missing beforehand.
Thank you for your screen shots but I can never get to the screens you've marked as 4 & 5. It just takes me back to the instructions to click on "Calculate payroll manually"
Hi there, @kcarlsen2,
I appreciate you performing the first three steps in setting up manual payroll. Let's get the fourth and fifth steps to show on your desktop screen.
It's possible the Internet Explorer was not yet configured in your computer, which is why you're unable to see the fourth and fifth steps.
First, let's make sure you’ve set Internet Explorer as your default browser. Here's how:
Then, you can perform the steps on how to verify Internet Explorer settings through this helpful article.
If you're receiving a Page cannot be displayed error while enabling manual payroll, there is currently an investigation about this. You can perform the steps below as an alternative method. Here's how:
Once done, please go back to the QBW.ini file to remove the entry you added. Here's how:
To help you add to the notification list, I suggest contacting our QuickBooks Desktop Customer Support Team. This way, your issue will be taken care of and you'll be able to get updates about the issue via email.
If there's anything else you need, drop me a comment below. I'll be here to help.