Learn what to do if you see Error -6123,0 in QuickBooks Desktop.
If you see Error -6123,0, don’t worry. We’ll walk you through how to fix this by closing some programs or modifying your company file. To begin, choose the section below that describes what you were doing when you got the error.
Check this McAfee article before you follow any other steps.
Step 1: Close processes running on your computer
Some processes on your computer can interfere with QuickBooks. If you see Error -6123,0 while opening or upgrading your company file, try closing them.
Step 2: Run File Doctor
If step 1 didn’t work, we can use File Doctor to repair your company fil. File Doctor is a tool that automatically scans and fixes common QuickBooks Desktop data issues.
Get started with File Doctor:
If you can open your file without any issues, everything is fixed. Be sure to make a back-up of your company file once you’re able to open it.
Even if File Doctor says the fix was unsuccessful, try restarting your computer and opening QuickBooks anyway.
If you repaired your file with File Doctor but still see Error 6123,0, don’t worry. Your data should be safe. At this point, please get in touch our data services team for additional fixes.
If you’re restoring your company file from a backup (.qbb) or a portable copy (.qbm), save these files to your local hard drive before opening them. Don’t open them from an online storage folder or a removable drive.
If you see Error -6123, 0 while restoring a backup (.qbb) of your company file on a new computer, try creating and restoring a portable copy (.qbm):