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Intuit

ACH/bank payments in the Merchant Service Deposit window cannot be dismissed

What you may be experiencing:

Payments made by customers via bank account (ACH) cannot be dismissed from the Record Merchant Deposits screen in QuickBooks.

What you can try now:

Current Status:

We do our best to resolve as many issues as we can identify, but have to focus on those that have the largest impact. This issue will remain open , but there is no set plan to provide further updates. Once we have new and relevant information, we will communicate that to you.