ACH/bank payments in the Merchant Service Deposit window cannot be dismissed
What you may be experiencing:
Payments made by customers via bank account (ACH) cannot be dismissed from the Record Merchant Deposits screen in QuickBooks.
What you can try now:
We do our best to resolve as many issues as we can identify, but have to focus on those that have the largest impact. This issue will remain open , but there is no set plan to provide further updates. Once we have new and relevant information, we will communicate that to you.