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Error 1618: Another program is being updated

When attempting to install or update, you may get one of the following error messages:

Error: There was a problem installing Microsoft Runtime Library (Error 1618).

Error 1618. "ERROR_INSTALL_ALREADY_RUNNING" error message when you run the Setup program to install QuickBooks programs.

There are two options available for resolving this error.

Option 1: Download and run QuickBooks Install Diagnostic Tool

  1. While the error message is on the screen, download the QuickBooks Install DiagnosticTool.
  2. Save the file to your desktop.
  3. Double click the file to run the tool.
  4. It will detect the error and apply fixes.

Option 2: Manually resolve the issue

Solution 1: Check to see if there are any instances of MSIEXEC.EXE in the background

    1. Press Ctrl+Alt+Delete and click Task Manager.
  1. Go to the Processes tab.
  2. Click the Image Name column to alphabetize the list of running processes.
  3. Scroll down the list. If there are any processes called MSIEXEC.EXE, select them and click the End Process button.
  4. Close the Task Manager window and begin.

If you are not comfortable ending the process, reboot your computer and follow the steps above to see if there are any instances of MSIEXEC.EXE still running in the background since rebooting generally closes this process.

Solution 2: Reinstall the Microsoft Runtime Libraries via the Microsoft Visual C++ Redistributable Package

Important: These troubleshooting steps may help resolve your issue. They focus on the Windows operating system, which is not an Intuit product. If you are not comfortable doing these steps on your own, Intuit recommends you to consult your computer manufacturer or a Windows expert. If the difficulty persists after performing these steps, contact your computer's manufacturer or Microsoft.

  1. Download the Microsoft Visual C++ Redistributable Package:
  2. Save the download to a location on your computer that is easy to find. (For example: your desktop)
  3. When the download has completed, double-click the downloaded file named "vcredist_X86.exe" or "vcredist_X64.exe" and follow the onscreen instructions.
  4. Restart your computer and install QuickBooks Desktop.