When accessing your profile on the Find-a-ProAdvisor website, you experience strange issues such as:
The site redirects you back to the search page
The page comes up blank
The page displays, but buttons or fields are missing
Other unusual behaviour
Why this is happening
When you have uncommon characters or symbols in the "About your practice" section of your Find-a-ProAdvisor profile, it can prevent your profile page from loading or displaying correctly.
These characters may include anything from hyphens (-) to registered trade mark symbols (®). Letters with diacritics (such as the é in café), superscript text, and Unicode characters may also cause strange behaviour.
How to fix it
Edit your profile and remove any special characters from it. Your profile will update after a short time, and should now load properly.