Learn what to do when an employee's payroll payment has missing timesheet information.
Are trying to create an employee's payroll payment, but the data from the timesheet is missing? This could be caused by:
The employee's profile is setup to not use timesheets.
Hours entered may have fallen on a date outside the payroll payment's date range.
Incorrect pay frequency may be set up for employee.
The payroll item used on payroll payment differs from the one on the timesheet.
We'll show you what to do when there is missing timesheet information.
Check that time tracking is turned on
Make sure time tracking is turned on in your company preferences.
On the top menu bar, choose Edit, then Preferences.
Select Time & Expenses.
Select the Company Preferences tab.
For Do you track time?, select Yes.
Check that the employee is set up with timesheets
It is possible that the employee isn't set up with timesheets correctly. Make sure the employee in question is set up to use timesheets to track hours. This must be done one employee at a time.
On the top menu bar, choose Employees, then Employee Centre.
Double-click the employee in question.
Select the Payroll Info tab.
Under the Earnings box, be sure the Use time data to create payroll payments checkbox is selected.
In Pay Frequency ensure the employee is set up for the correct frequency (I.E. If an employee has a Pay Frequency set for Annual all timesheets from the ending pay period date to the prior year will be pulled into the payroll payment). Also be sure Pay Period and Payroll Schedule are correct.
Check the date range
Look at the timesheet again. Check that the hours worked fall within the same date range on the payroll payment. Also check that a payroll item is being used on the timesheet.
On the top menu bar, choose Employees, then Enter Time.
Select Use Weekly Timesheet.
Select the correct week. And verify the data that was entered.
Be sure there is a selection for the payroll item column, e.g., Hourly, Overtime, Salary.
Re-create the payroll payment.
Change the pay period
Did time tracking previously work for this payroll payment? Try changing the Pay Period Ends date to a previous period to see if the time entered for that period shows up. If it does, change the pay period back to the current one, and see if the correct time shows up.
On the Enter Payroll Information screen, change the Pay Period Ends date.
At the prompt to update the hours worked, select Yes to update from the timesheet. Or select No to use the same hours.
Alternatively, you can change the pay period by selecting Open Payroll payment Detail. At the prompt to get the time from the appropriate timesheet, select Yes to update. Or No to use the same hours.
Recreate the Payroll Payment
Select the Employee icon.
Highlight the Employee, then click on the payment with missing timesheet data.
Click on Delete on top of the payroll payment.
Submit an FPS for deleting the payment.
Go to the Payroll Centre tab.
Select the Pay Employee tab.
Select Unscheduled Payroll.
Click on Open Payment Detail and check if timesheet data are recognised.